Shipping Information

If you live in the Hampton Roads area we offer a wonderful delivery service.  Our delivery personnel are employees, not contractors.  We will unbox and assemble (unless otherwise noted), inspect and set up your furniture in the area specified.  Please provide an obstacle free path to the area for your new purchase.  Delivery fees for most areas are $80.00 for one piece or 20.  Please make sure your new purchase will fit.

We use 3rd party companies to ship our orders, so they have access to personal information needed to perform their functions, but may NOT use it for other purposes.

If your order is shipped via Freight, there are strict guidelines that are followed by ALL of the shipping companies that we use:
The delivery driver is only required to deliver your order ‘Curbside’, and is NOT required to enter your house, unpack or install your furniture. They may enter your garage or carport however. Should you require any extra services, such as unpack and installation, you MUST inform us beforehand, as the shipping companies ALL charge extra for these services. On occasion a driver may offer to do this for you, and if this occurs, and we are NOT informed beforehand, we may charge your credit card with any additional fees passed onto us by the shipping company concerned.

PLEASE ALSO NOTE THAT ON RESIDENTIAL DELIVERIES, THE SHIPPING COMPANY WILL CALL YOU TO SET UP A DELIVERY APPOINTMENT. THIS APPOINTMENT WILL CONSIST OF A TIME FRAME WHICH CAN BE ANYTHING UP TO A SIX HOUR WINDOW.
Please make sure, that when you receive your order, that you thoroughly inspect all items for any signs of damage. Check packaging for rips, tears etc… before signing.

Should you notice ANY damage or have any questions on what to do, please call us immediately on: 757-490-9785, BEFORE YOU SIGN FOR YOUR DELIVERY!

IF YOU CHOOSE TO PICK UP YOUR ORDER FROM OUR STORE LOCATED IN Virginia Beach, Virginia, BUT ARE NOT A RESDIENT OF Virginia, YOU WILL STILL BE REQUIRED TO PAY ANY APPLICABLE SALES TAX, TO ABIDE BY CURRENT VIRGINIA LAWS AT THE CURRENT SALES TAX RATE.

however, if you wish to cancel an order, please email us at info@goodwood.com. Please be aware that fees may be applied. If your order is already in transit, it cannot be canceled.